I'll show you how to configure b-acd script on cme version 7.0. I used a 2811 router with ios version 12.4(13r)T.
This script is used to do a mini callcenter with callmanager express.
I downloaded b-acd-2.1.2.3 script from cisco and copied to router flash by tftp.
Then i defined 1235 and 1236 as 2 hunt groups:
ephone-hunt 1 longest-idle
pilot 1235
list 1002, 1115 #those are the extensions
!
ephone-hunt 2 longest-idle
pilot 1236
list 1003, 1116
This is the working script:
application
service callcenter_queue flash:cme-b-acd-2.1.2.3/app-b-acd-2.1.2.3.tcl
param queue-len 10
param aa-hunt0 1235
param aa-hunt1 1236
param queue-manager-debugs 1
param number-of-hunt-grps 2
!
service callcenter_aa flash:cme-b-acd-2.1.2.3/app-b-acd-aa-2.1.2.3.tcl
paramspace english index 1
param call-retry-timer 15
param service-name callcenter_queue
paramspace english language en
param second-greeting-time 60
paramspace english location flash:cme-b-acd-2.1.2.3/
param max-time-vm-retry 2
param voice-mail 5003
param max-time-call-retry 700
param aa-pilot 1234
param number-of-hunt-grps 2
param dial-by-extension-option 3
param handoff-string callcenter_aa
param welcome-prompt flash:cme-b-acd-2.1.2.3/en_bacd_welcome.au
Dial-peer made for reaching the script pilot (1234) is:
dial-peer voice 22222 voip
service callcenter_aa
destination-pattern 1234
session target ipv4:192.168.1.1 #this is the loopback address of the router
incoming called-number 1234
dtmf-relay rtp-nte
codec g711ulaw
no vad
To make things happen, you have to also assign the moh file:
telephony-service
moh flash:cme-b-acd-2.1.2.3/en_bacd_music_on_hold.au
The debug commands that i used were:
debug voip application script
debug voip application tcl
If you have any questions feel free to ask and i'll answer you as soon as possible.
Monday, April 4, 2011
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1 comments:
I need your Help please?
Here is my CME-BACD Config with Router Version;
====================
!
!
!
ephone 24
button 1:24
!
!
!
!
!
!
ephone 99
type 7975
button 1:99
!
!
ephone-hunt 1 sequential
pilot 5001 secondary 4057062662
list 1003, 1004
timeout 2, 2
!
!
ephone-hunt 2 sequential
pilot 5002 secondary 4057062662
list 1005, 1007
timeout 3, 3
!
!
ephone-hunt 3 sequential
pilot 5003 secondary 4057062662
list 1002, 1006, 1008, 1009, 1010, 1011, 1012
timeout 6, 6, 6, 6, 6, 6, 6
!
!
!
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